Contact information should be discoverable from every web page at Queen's. This can be done through:
- a dedicated contact page listed in the main navigation
- a people directory page listed in the main navigation
- footer information or links
- on-page links
Contact page
Convention on Queen's websites dictates that a contact page is included as the last tab in the main navigation.
A contact page should include, at a minimum:
- Name. A person or organizational unit responsible for the information
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Building and office location. Name the building and link to that building entity on Queen's campus map. In the map, selecting your building to find custom code/shareable link that shows you building highlighted (i.e. the footprint is highlighted with a red outline). For example:
http://www.queensu.ca/campusmap/main?mapquery=mackintosh- Mailing address. If you don鈥檛 know the mailing address for your Queen鈥檚 building, you can find it on the campus map.
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Phone or email. At least one phone number or email address, preferably one that is shared by multiple people rather than a personal one.
People Directory
The WebPublish CMS offers several layout options for creating a directory of people in your organization and pulling various views of that information into your site, according to your needs.
Footer details
Website footers should indicate, at a minimum, which organizational unit/department is responsible for the website.
Avoid personalized inline contact details
When providing contact information within page content, rather than including contact information to a person, reference the role and link to your main contact page where contact for that role is included.
Do this: For more information, contact the Digital User Experience Manager in University Relations.
Don't do this: For more information, email name@queensu.ca.
Adding an individual's name, phone, and/or email address within page content means, at best, a lot of page updates when that person moves to a different role. Until that information is updated, emails and calls are misdirected or unanswered.