This resource guides you through essential steps to ensure your living space is in top condition throughout your stay here in residence. Whether you're completing the Room Inspection Module upon moving in, submitting a Maintenance Request Order (MRO) for repairs, or responding to an urgent situation, we've got you covered. Taking these steps helps you maintain your room's condition and avoid any unexpected charges. Explore the information below to get started, and remember, your Front Desk is always there to assist with emergencies.
Room Inspection Module
Completing the room inspection module is a critical first step when you move into residence. This assessment process allows you to validate the current condition of your room and helps you avoid unnecessary charges at the end of the year for damage not incurred by you. Rooms are inspected and repaired throughout the summer months, however, sometimes things can get missed.
In the same way you would when you rent a car, perform a visual inspection to confirm the current condition of your room to avoid being held responsible for any preexisting damage. Some examples of things to look for are wall or floor repair, missing furniture or other damaged items. This inspection should take you about 5 minutes to complete and log.
You can refer to the Room Inspection video for a tutorial about completing your Room Inspection.
Request for Repairs and Maintenance
Is there something in your room, washroom, or lounge that needs fixing? Whether it’s a wardrobe that’s sticking, a light bulb that needs replacing, a window that’s tough to open, or any other non-urgent repair, you can easily report the issue by submitting a Maintenance Request Order (MRO) through the Student Residence & Dining Portal. This will ensure the problem is addressed promptly.
More of an Emergency?
If you're locked out of your room, notice a flood, or need urgent clean-up or assistance, contact your Front Desk immediately. When in doubt about whether something is an emergency, it's always safer to reach out to the Front Desk for help.
Contact Front DeskDamage
You are responsible for what takes place in your room and will be held accountable for any damage that occurs in your room. Report maintenance and repair requests promptly so that issues can be resolved in a timely manner.