Student AffairsMeazure Learning’s remote exam proctoring is delivered through the
Using ProctorU for Students
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The ProctorU Proctoring Platform service features a full integration with onQ, the Queen's Learning Management System (LMS), facilitating the setup of exams by allowing the direct transfer of exam information between systems.
- The first step is to set up a profile. It takes less than five minutes
- It is recommended that you set up your ProctorU profile as soon as your instructor posts the link in your course.
- Next, test-takers schedule an exam
- On test day, test-takers identities are authenticated by the proctor. You will be required to authenticate yourself by showing your Queen’s student card and face. You will also be required to show your surroundings by rotating your computer 360 degrees and/or using a mirror. These activities are self paced. Depending on the service line utilized, you may not be required to show your surrounding.
- The authentication process can take 5-8 minutes, but does not cut into your exam time. The timer on your exam does not start until you have begun the test
- As soon as the validation process is complete, test-takers can begin their exams. After the final question, test-takers simply submit their exams
- You will be expected to provide either your Queen’s Student Photo ID card or a government-issued photo ID at the beginning of each exam session.
- If your preferred name differs from the name on your ID, you will not be able to write the exam, unless an accommodation has been made specifically.
- Students without either of these accepted ID formats will not be permitted to proceed with the exam
- Information about student identification and how to replace lost or stolen cards can be found on the Student ID page
- You can take your exam in a room of your choosing, but you must always be alone in the room for the duration of the exam. It is your responsibility to notify others in your environment that they should not enter the room during your exam
- Your desk and immediate exam writing area must be cleared of any unauthorized resources, such as books, papers, and other items that might compromise the integrity of the exam writing
- You cannot take your exam while on a bed
As with in-person exams, instructors are responsible for setting the rules for remotely proctored exams – these rules are communicated to the ProctorU Proctoring Platform for application during the exam session and will be used to determine what kind of event is flagged as a potential infraction.
Examples of events or behaviours that may be flagged for review include, but are not limited to:
- Presence of others in the room
- Presence of prohibited resources (e.g., notes, devices, etc.)
- Looking away from the monitor for prolonged periods (e.g. reading unauthorized materials off-screen)
- Leaving the room or moving out of view of the webcam
- Students are allowed washroom breaks – such breaks will be flagged to mark them; not to indicate that there was a potential infraction
- System changes (e.g. use of unauthorized applications)
- Unauthorized hardware (e.g. extra monitors)
Every exam session will be reviewed by Meazure Learning, and formal incident report will be provided in the instance of a potential infraction. However, it is the responsibility of the instructor to review the incident report and to determine if an academic integrity infraction has occurred. Following university guidelines, the infractions may be resolved by the instructor or through your faculty or school adjudication process. Please refer to the Queen’s University Senate Policy on Academic Integrity Procedures – Requirements of Faculties & Schools (PDF, 120.5 KB) for more information on academic integrity violations and adjudication
Quality assurance in operations begins with the selection of proctors and professional training.
Proctors are hired through a multi-step process beginning with a rigorous selection process that considers education level, background checks, general technical capability testing, as well as technical skills on the Meazure Learning platform. When they pass the criteria, candidates move through a formal interview process. Meazure Learning has a formal process in place to screen employees and contractors when they are initially hired. Meazure Learning completes re-investigations if a reason arises. All employees undergo employment reference checks and background investigations prior to making a final offer of employment.
All employees undergo training for FERPA as well as other compliance training. Proctors undergo an initial 6-week base training program that concludes with an assessment to certify their performance and ability to successfully perform their duties. Upon certification, proctors receive continuous education and training, which when proficient, allows them to take on higher skill duties such as dedicated technical support, VIP proctoring, or achieving COPPA certification (Children's Online Privacy Protection Act).
Questions about exam content cannot be addressed by a remote proctor during exams. If your instructor has indicated that they will take questions (e.g., via email) during the exam, contact your instructor as necessary. If your instructor is not available to take questions, state your assumptions in your answers, if possible, and contact your instructor after the exam.
During exams longer than one-hour, brief washroom breaks will be permitted and noted by the remote proctor for the instructor’s later review. It is recommended, however, that students take any required breaks prior to the start of the exam. Note that after returning from a washroom break, you may be asked by the remote proctor to perform a new room scan, including a re-inspection of the desk space, through a 360-degree room pan and desk sweep.
Live Proctoring: Notify the proctor prior to exiting the online exam session. Inform your instructor as soon as possible. Your instructor will then follow the procedures for your faculty to determine if you are able to write a deferred exam.
Automated Proctoring: Close the online exam session. Inform your instructor as soon as possible. Your instructor will then follow the procedures for your faculty to determine if you are able to write a deferred exam.
Consider using to test your system.
It is important that you check your system’s readiness well in advance of your exam, so that you will have enough time to obtain any additional hardware (e.g., webcam, microphone, etc.) or software that you require.
If your internet connection does not meet the ProctorU Proctoring Platform’s requirements, consider contacting your Internet Service Provider (e.g., Cogeco, Bell, etc.) to enquire about increasing your connection speed.
For more detail regarding technical requirements, please reference this .
- Your course instructor(s) cannot offer any assistance with technical issues related to the ProctorU platform.
- Queen's ITS is available if you experience a technical issue during the exam and require assistance with the exam in onQ (password, timer, or conditions)
- Queen’s IT Exam Support Chat *Recommended*
- Queen’s IT Exam Support Phone Line - 613-533-6666
- For any technical issue with the ProctorU platform, such as: downloading and setting up the Guardian Browser, scheduling your session, enabling your webcam and microphone. ProctorU offers technical support 24 hours a day, 7 days a week.