IT Services provides many services to the Queen's community. The majority of these services are offered without additional charges to the ordering individual, faculty, or department; however, certain services are only provided when specifically requested by a faculty or department and carry an associated service fee. Our Service Fees page provides information about common service fees.
Please browse through our service offerings below to find the service that suits your needs.
A note about links on this page: if the service has an associated request form, the service title will link directly to the form. Where a service has no request form (for example, O365 services) the service title will take you to the service page for more information.
Accounts and Passwords
Services include Authorization to Access Data, NetID, FOB Cards, Multi-Factor Authentication, Global Accelerator Network Service, Library Resource Access, Remote Desktop Service, Virtual Private Network (VPN), and Windows Virtual Desktop.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(request form) |
Exceptional circumstances may make it necessary to access the contents of University resources that have been allocated to a specific employee or student ("Account Holder"). This Procedure establishes the authorization required for providing such access to other than the assigned user. | ||||
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(service page) |
Your NetID is your鈥痙igital鈥痠dentity at 成人大片.鈥疷se it to鈥痑ccess all鈥痶he applications and services operated by Information Technology Services (ITS), such as Office 365鈥痚mail,鈥痮nQ, SOLUS Student Centre,鈥疢yQueen'sU,鈥疭erviceNow鈥痑nd more. | ||||
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(request form) |
This service will disable a lost or stolen fob and if necessary, assign new fob. | ||||
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(service page) |
Multi-Factor Authentication (MFA) is an authentication method in which a user is granted access to services only after successfully presenting two or more pieces of evidence to prove their identity. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| Remote Desktop Service | Remote Desktop Gateway is a service that allows secure remote access to a Windows based host by its common AD DNS name (a.k.a. Computer Name). | ||||
| (service page) | Queen's Campus Virtual Private Network (VPN) is a method by which a user can access the University's resources over the internet in a secure manner. If you鈥檙e travelling or working away from the office, using the Campus VPN client (Fortinet FortiClient) is a safe and easy way to ensure a secure, remote connection to on-campus resources. | ||||
| (service page) | Windows Virtual Desktop (WVD) allows Queen's faculty and staff to access a Windows desktop via the internet. The virtual desktop includes Microsoft Office applications and provides users with access to departmental file shares without a VPN connection. |
Audio Visual and Multimedia
Services include the A/V lending service, classroom design services, classroom A/V and technology training, Television Broadcast Studio, video production support, Camtasia, Lecture Capture, Queen's Streaming Service, Microsoft Stream, Automatic Sync, and video captioning.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | The Audio-Visual Lending Service allows users to borrow equipment including webcams, classroom microphones, portable audio recorders, document cameras, and small PA systems. | ||||
| (request form) | If a space owner at Queen鈥檚 is interested in equipping their space with audio-visual equipment, IT Services offers consultations to assess its technical requirements, provides a cost estimate, and a statement of work. | ||||
| (request form) | IT Services鈥 Classroom Support team provides consultations to Queen鈥檚 community members on using the audio-visual equipment in centrally booked classrooms on Main and West campus. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Camtasia, published by TechSmith, is a screen recorder and video editing software used to create tutorials, presentations, video lessons, meeting recordings, and more. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Lecture capture allows faculty to record lectures and share them with students on onQ. Faculty may also publish recordings publicly. | ||||
| (service page) | The University鈥檚 Streaming Service, provided by Panopto, allows users to upload video and audio files to an online library, edit automatically generated captions on video content, and livestream directly from the platform. | ||||
| (service page) | Microsoft Stream is an enterprise video service where you can upload, view, and share videos across Queen's Office 365. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | Set up an integration for a streaming library with your Automatic Sync account to easily submit videos for closed captioning directly from the Queen's Streaming service. | ||||
| Video Captioning | IT Services provides suggestions for getting started with Closed Captions. For more information on captioning and video accessibility, please visit the Video Accessibility page on the Accessibility Hub website. |
Collaboration and Productivity Services
Services include the Global Address List, Microsoft 365 Groups, Microsoft Class Notebook, Microsoft Forms, Microsoft Lists, Microsoft Office 365, Microsoft Office 365 Apps for Enterprise, Microsoft OneNote, Microsoft Planner, Microsoft Power Apps, Microsoft Power Automate, Microsoft Staff Notebook, Microsoft Sway, Microsoft To-Do, Microsoft Whiteboard, Microsoft Viva Engage (Yammer), Mailing Lists, Office Delve, Snagit, Windows File Service, OneDrive for Business, SharePoint Online, Microsoft Office 365 Email and Calendar Service, Microsoft Outlook, Microsoft Bookings, Google Analytics, Siteimprove, WebPublish, Adobe Sign, and Canto Digital Asset Management.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | The Global Address List (GAL) contains the names and email addresses of everyone with an active Queen's email account. | ||||
| (service page) | Microsoft 365 Groups is a cross-application membership service that enables teams to collaborate effectively and securely by establishing a single team identity and single set of permissions to a collection of Office 365 resources. | ||||
| (request form) | The "hidden membership" parameter can only be set at the time of creation by a Microsoft 365 administrator and cannot be changed after the group has been created. Note that groups with hidden membership cannot be upgraded to Microsoft Teams. If you would like a Team with hidden membership, please create a 鈥淐lasses鈥 Team through self-service. | ||||
| (service page) | OneNote Class Notebook allows teachers to create a digital notebook for each class, group, term, or project. Teachers can create, manage, and distribute instructional content to entire classes or individual students. | ||||
| (service page) | Forms is an Office 365 app that allows you to quickly and easily create custom quizzes, surveys, questionnaires, registrations and more. | ||||
| (service page) | Microsoft Lists allows users to create, share, and track data inside lists. | ||||
| (service page) | Microsoft Office 365 is a cloud-based service that provides online and desktop versions of Microsoft Office along with collaboration applications and services like SharePoint Online, OneDrive for Business, Teams, and Viva Engage (Yammer). Office 365 is available to all current students, staff and faculty. Queen's alumni are also entitled to use Office 365 for email, calendaring, and To-Do as part of the Email for Alumni service. | ||||
| (service page) | Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) is a full version of Office designed to work Microsoft 365 applications and services. This subscription-based service provides faculty, students and staff with the latest versions of Microsoft Office for use on their PCs, Macs, tablets, and phones at no cost. Office for the web apps are included and provide access to web versions of Outlook, Word, Excel, PowerPoint and OneNote. | ||||
| (service page) | OneNote is a digital note-taking app that provides a single place for keeping all of your notes, research, plans, and information. | ||||
| (service page) | Planner is a task management solution that groups can use to manage their work and associated tasks visually and openly with the rest of the team. | ||||
| (service page) | Microsoft Power Apps allows users to create low-code, custom apps that connect their data and work across the web and mobile. | ||||
| (service page) | Power Automate is an online workflow service that enables you to work more efficiently by automating workflows across common apps and services. | ||||
| (service page) | OneNote Staff Notebook provides a central place for school leaders and staff to communicate and collaborate. | ||||
| (service page) | With Sway, you can create and share interactive reports, presentations, personal stories, newsletters, work projects, and more. | ||||
| (service page) | Microsoft To-Do is a simple and intelligent to-do list that helps you manage, prioritize, and complete the most important things you need to achieve every day. | ||||
| (service page) | Whiteboard is a freeform, digital canvas tool that can be used to collaborate on charts, shapes, drawings, and more. | ||||
| (service page) |
Viva Engage (Yammer) is a private social network that gets you connecting to others at 成人大片, sharing information across teams, collaborating on documents, and organizing around groups. | ||||
| (service page) | IT Services offers L-Soft's Listserv Mailing List Management server that allows eligible users to create and manage their own mailing lists. | ||||
| (service page) | Office Delve is an experience within Office 365 that surfaces relevant content and insights tailored to each person. | ||||
| (service page) | Snagit is screen capturing software that lets you quickly capture a process, add your explanation, and create visual instructions. |
View our file service comparison page to see which solution is best for you.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Windows File Service is used for secure University-based storage. Files are stored locally on servers located on campus and backed up daily. | ||||
| (service page) | OneDrive for Business is an integral part of Microsoft Office 365: Queen's chosen suite of collaboration tools, where you can securely store, share, and sync your work files across all your devices, and access them from anywhere, at any time, both online and offline. | ||||
| (service page) | SharePoint Online (SPO) is a cloud-based collaboration platform that integrates with a variety of Microsoft Office 365 applications and services. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) |
This service is for resource administration in Microsoft Office 365. This service offers:
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| (service page) | IT Services offers L-Soft's LISTSERV Mailing List Management server that allows eligible users to create and manage their own mailing lists. Mailing lists can be used for either class-based purposes or for general discussion (i.e. departmental mailing lists or special topic mailing lists). | ||||
| (request form) | This is a request to preserve an email account and log its activity for security, privacy and legal investigation purposes. | ||||
| (service page) | Microsoft Office 365 is a web-based suite of services from Microsoft. The email and calendar service, Exchange Online, offers secure, anytime, anywhere access. | ||||
| (service page) | Microsoft Outlook is an email management software system from Microsoft, available as a part of the Microsoft Office suite. | ||||
| (request form) | Microsoft Bookings is a web-based appointment scheduling tool available through Queen's Office 365. With Microsoft Bookings, you can enjoy fewer missed appointments, spend less time scheduling, and manage bookings on the go. | ||||
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Google Analytics is the default tool for web analytics at Queen鈥檚. Web analytics helps to make informed decisions about website structure, content, design, and digital marketing. | ||||
| (request form) | This service is available for administrative staff who are managing a 成人大片 public website. | ||||
| WebPublish (service page) | WebPublish is Queen's centrally-supported content management system (CMS) for creating websites. It is a comprehensive solution for building and maintaining websites that are available to the public on the world wide web. | ||||
| (request form) | This service allows you to provide feedback to the WebPublish service team. Please complete the form if you would like to submit a feature request, bug report, or recommend improvements to the WebPublish Service and Support website. | ||||
| (request form) | This form must be completed in advance of the go-live of any WebPublish account. | ||||
| (request form) | This site request process, managed by the Website Governance Committee (WGC), is meant to create awareness, especially across marketing and communication teams, of your intent to publish or republish Queen鈥檚 information online and to support alignment of objectives across Queen's digital landscape |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | Adobe Sign is a cloud-based e-signature service that allows users to send, sign, track, and manage signature processes using a web browser or mobile device. It replaces the paper and ink signature processes with fully automated electronic signature workflows. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Canto is a digital asset management solution designed to support marketing and communication professionals in storing, sharing and organizing their assets in a central location. |
Cloud, Server, and Network Services
Services include Data Centre services, Domain Name Service (DNS) and IP Address Services, Eduroam, Firewall Management, PCI Network, Gaming Devices in Residence, Wired and Wireless Campus Networks, Application Hosting, Virtual Server Hosting, Physical Server Hosting, API Access and Integration, QDOCS, Microsoft Power BI and Power BI Pro, and Scheduled Backup and Recovery.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | Providing assistance with secure API Integration, the API Team can help with creating APIs, integrating APIs into the API Management Platform, best practices, and data. | ||||
| (service page) | Azure Functions is an event-driven compute platform allowing for the deployment of code in a number languages (C#, Python, Powershell, Java, etc.) without managing infrastructure. Functions may be consumption-based ("serverless", billed by usage), or use dedicated compute resources, and may be public-facing or internal. | ||||
| (service page) | Azure App Service enables web apps to be hosted, either public-facing or internally, without managing infrastructure. A number of programming languages are supported, including Java, PHP, and Python. Windows and Linux containers may be hosted in an App Service as well, offering further flexibility. | ||||
| (request form) | This request is to manage access to the QDOCS and complete functional changes to forms, queues, and workflows. QDOCS is the electronic document and records management software utilized by 成人大片 departments. | ||||
| (request form) | Power BI is a business analytics solution that enables you to build rich visualizations of your data. This request is for the modification of authorized viewers, contributors or members of a custom Power BI dashboard or report. | ||||
| (service page) | Power BI PRO allows report developers to combine and model data to create rich insightful visuals. Combined with Power BI Service, Power BI PRO developers can securely share their reports and dashboard with others in their department or faculty. | ||||
| (request form) |
Provide scheduled backup and recovery services for server workloads. This is for servers owned by individual departments that are seeking backup support. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | This request will enable departments to make requests to add or update their ITS hosted application environment including applications available through Terminal Server. | ||||
| (request form) | This service provides the flexibility for a department or faculty to host their own applications on a shared infrastructure. | ||||
| (request form) | This is a service that provides the flexibility for a department or faculty to host their own applications on a dedicated physical server. IT Services hosts will manage the server hardware, network and operating system so that you can focus on the application(s). | ||||
| (request form) | This service provides users with access to an Azure Web Hosting Virtual Machine and/or MySQL Database-as-a-Service. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Azure Managed Databases offers hosted databases without the overhead of managing underlying infrastructure. Features include high availability and zone-redundancy, independent compute and storage scaling, and . | ||||
| (request form) | This service provides client-based VPN Access to specific On Premises or Azure Cloud Datacenter networks and or services. | ||||
| (request form) | This consultation process will identify requirements for power, cooling, rack space, network connectivity, and physical and network security and result in a customized SLA. | ||||
| (request form) | The domain name service (DNS) is the distributed database used to provide name-related information for all the hosts connected to the internet. | ||||
| (request form) | For departments that have equipment and systems that require IP Address Allocation and Management (including both Dynamic and Static IP). | ||||
| (request form) | Users requiring reserved IP addressing can request IP assignments鈥痶ied to a device's鈥疢AC (physical address). |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (service page) | Eduroam (Education Roaming) is a wireless network service that allows university students, staff, and faculty to securely access the Internet while visiting other member universities. | ||||
| (request form) | Students who do not have a personal router in their room will need to plug their gaming device directly into their wall network jack. This will require the device to be registered, thus allowing full access to the internet. Information concerning Internet access can be reviewed in . | ||||
| (request form) | The campus is equipped with a high speed wired network available in virtually all offices and labs, many classroom podiums, at each seat in several classrooms, and computing sites. | ||||
| (service page) | IT Services provides centrally managed wireless network connectivity to the internet. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | This request provides user or systems access to restricted or secure networks. | ||||
| (service page) | A specialized wired network is provided to connect devices receiving payment card (credit or debit) data. |
Cybersecurity
These services help you keep your personal information and Queen's data and secure.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(service page) |
ATP Safe Links is part of Microsoft Advanced Threat Protection (ATP). This feature rewrites every URL found in an incoming鈥痚mail and redirects users through a Microsoft proxy server which checks, at the time of click, whether the URL鈥痠s safe to view. |
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(service page) |
Safe Attachments is a feature of Microsoft Advanced Threat Protection (ATP). It protects users from malicious Excel, Word, or PDF attachments containing ransomware by scanning and opening every email attachment in a safe 鈥渟andbox鈥 to determine if it contains any malicious content before delivering it to your inbox. | ||||
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(service page) |
Office 365 Advanced Threat Protection (ATP) for SharePoint Online, OneDrive for Business, and Microsoft Teams allows users to collaborate in a safe manner by detecting and blocking files that are identified as malicious in document libraries and on websites. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(service page) |
Queen鈥檚 recommends faculty and staff use ESET (for Mac) and Windows Defender(comes preinstalled on Windows 10 devices) antivirus software to protect their computers from malicious software. | ||||
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(request form) |
Request a Certificate for a web site or other TLS setup. Estimated time to fulfillment is 2 business days. | ||||
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(request form) |
This service is to provide advice and technical expertise for Cybersecurity preparedness, cyber risk management, education and awareness, compliance obligations, and incident management for the protection and continuity of data and technology. | ||||
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(service page) |
成人大片 Electronic Information Security Policy indicates that computers and devices that contain, or may contain, sensitive data must be encrypted. You can visit the knowledge base for | ||||
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(request form) |
This service is to install either Tenable vulnerability agent or OSSEC agent. Estimated time to fulfillment is 2 business days. | ||||
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(service page) |
By default, many printers have weak cybersecurity features. In addition to an admin password, which are required for all University multi-function devices, IT Services recommends moving the printer to the campus鈥檚 private network. | ||||
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(service page) |
Facilities Energy and Waste management team collects Queen鈥檚-owned e-waste weekly. E-waste鈥痠ncludes any end-of-life or discarded electronics such as laptops, computers, computer accessories (keyboards, mice, hard drives), tablets, monitors, televisions, printers, modems, telephones, cellphones, small appliances (coffee makers, toaster ovens, kettles), cameras, and speakers. | ||||
| IT Services employs Security Assessment Process for new technologies based on leading risk management practices for the identification, mevaluation, acceptance, and reporting of risks to enable risk-informed decision-making. | |||||
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(request form) |
This service is to run either an infrastructure or a web application vulnerability scan. Estimated time to fulfillment is 2 business days. |
Managed Desktop and Computing Services
These services help you manage your IT assets by coordinating with IT Services.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
|
(Service page) |
For devices that are enrolled in EP, Queen鈥檚 will take on the responsibility of keeping them up-to-date, meaning that users can have a higher level of confidence in the security of their devices with less effort on their/their department鈥檚 part. | ||||
| (request form) | This service is to allow ITS or the IT Units in your department to manage and deploy Windows software, updates, patches, anti-virus and other software to Windows based computers. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (request form) | This service provides assistance and consultation related to departmental support, computer builds, software support, use and troubleshooting of end user devices and software. |
Teaching and Learning
Services related to teaching and learning, such as onQ integrations, professional skills development, remote proctoring, and free software.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(Request form) |
Articulate鈥360 is a suite of鈥痺eb and desktop鈥痑pplications that allow you to easily create responsive, interactive course content. | ||||
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(Service page) |
Crowdmark is an online collaborative grading and analytics platform that helps educators, working alone or in teams, to more effectively evaluate student work. | ||||
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(Service page) |
FeedbackFruits is a suite of pedagogical tools that are designed to help engage students in their learning. | ||||
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(Service page) |
onQ is 成人大片's enterprise learning management system, built in the Brightspace/Desire2learn environment that many students are already familiar with, both at Queen's and at other institutions. It can be used to deliver academic courses on the Web or to supplement face-to-face instruction. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(Service page) |
Examity is an online proctoring system that gives students the flexibility to take assessments remotely. It provides instructors, schools, and students with the tools they need to preserve academic integrity. | ||||
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(Request form) |
A dedicated Teams channel allowing an instructor to communicate with the IT Services Help Desk in support of an active exam. | ||||
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(Service page) |
Proctortrack is a remote proctoring tool that leverages automation and artificial intelligence (AI) to provide proctoring in online testing environments. |
Note: you can view what software is supported by IT Services by visiting the in our Knowledge Base.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
(Service page) |
he focus of the program is to provide departments, faculty and students with the tools necessary to specifically expand their study of software development and testing. This program allows eligible users access to various Microsoft software products at no cost. | ||||
(Service page) |
ArcGIS, published by Esri, provides contextual tools for mapping and spatial reasoning to explore data and share location-based insights. | ||||
(Service page) |
EndNote, published by Clarivate Analytics, is a reference manager used to create citations and bibliographies when writing scholarly works. | ||||
| Maple, developed by Maplesoft, combines the world鈥檚 most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. | |||||
(Service page) |
MATLAB is a data analysis, algorithm development, and model creation software for engineers and scientists published by MathWorks. | ||||
| (Service page) | Minecraft Education is the educational edition of Minecraft specifically designed for classroom use with features built specifically for learning environments to support collaboration, assessment, coding, and more. | ||||
(Service page) |
This is a free service promoted by Queen's. With NameCoach, users can record the pronunciation of their name in an audio file, include pronunciation notes, include preferred gender pronouns and customize their audio link to aid accessibility. | ||||
(Service page) |
NVivo鈥痠s a qualitative data analysis (QDA) software package published by Lumivero.鈥疘t allows鈥痷sers to organize and analyze unstructured or semi-structured data, such as鈥痠nterviews, field notes, audiovisual material, and journal articles. | ||||
(Service page) |
Overleaf is a collaborative scientific writing and publishing tool. Using LaTex or Rich Text editing, Overleaf makes the process of writing, editing, and producing scientific papers efficient, providing support and templates for text, layout, graphics, and formula. | ||||
(Service page) |
SAS offers users a powerful fourth-generation programming language for performing tasks such as data management, report writing, statistical analysis, business planning, and project management. | ||||
(Service page) |
SPSS Statistics, published by IBM, is an integrated family of products that addresses the entire analytical process, from planning and data collection to analysis, reporting, and deployment. |
Telephony and Mobile Services
Services related to telephones, cell phones and web conferencing.
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
| (Request form)
See |
IT Services offers Queen's Managed Mobile Plan exclusively to Queen's departments, faculty, and staff. | ||||
| (Request form)
See |
This request is specifically for departmental lines paid for by University Chartfield. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
(Request form) |
Call routing allows departments to automatically cue and distribute calls made to a single direct inward dial (DID) number to several customer service agents. Call routing can be tailored by time of day and day of the week | ||||
(Service page) |
Requests for telephones, analog lines, calling cards, guest mailboxes and feature changes. | ||||
(Service page) |
The telephony replacement program aims to enable and pilot a number of users with Teams Telephony to ensure business requirements are tested and functional prior to rolling out a campus-wide solution. |
| Service | Description | Faculty | Staff | Students | Departments |
|---|---|---|---|---|---|
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(Service page) |
Live events in Microsoft 365 are an extension of Teams meetings that enable you to schedule, produce, and deliver live events that stream to large online audiences (up to 10,000 attendees). | ||||
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(Service page) |
Online meetings and conferences are a key component of Microsoft Teams. Meetings in Teams include audio, video, and sharing. | ||||
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(Service page) |
Zoom is a cloud-based solution for video and audio conferencing, collaboration, and online meetings. A Queen's Zoom account allows you to host meetings of up to 300 participants, complete with screen sharing, video recording and a host of other collaboration features, at no charge to the user. |
Our Service Objectives
As the central IT department for all of 成人大片, IT Services offers many service offerings to our users at no cost. Browse our offerings by category and click on the service title for more information about any offering.
IT Services strives to achieve excellence in service to meet the needs of the Queen鈥檚 community. Browse our Service Level Objectives to find out how.
Service Level Objectives