Recommended browsers for TRAQ: , , .
TRAQ does not save automatically. Click the Save button before moving on to the next tab.
Do not enter < or > symbols into any text field or use your browser鈥檚 back button.
You will know that you are closing the file properly (i.e. using the 鈥淐lose鈥 button) when the following dialog box pops up on your screen.
Important: Do not close that application by clicking the X at the top of your browser, doing so will result in the application being 鈥渓ocked鈥 preventing other team members from accessing it
You will know that you have saved your changes when you see the 鈥淎pplication Saved鈥 message in green font at the top-left of the window.
The Project Logs tracks and time stamps every action taken on the application.
Researchers are encouraged to check the Project Logs regularly as it is a good way to ensure that your most recent changes have been saved 鈥 text in blue font represents the most recent updates.
TRAQ Tip!
Though TRAQ has no automatic save feature, it does have a time-out feature!
If you need to step away from your computer, you should always click 鈥淪ave鈥 and 鈥淐lose鈥 as a precautionary measure. Failing to do so could result in information being lost and the application being 鈥渓ocked鈥.
The user responsible for 鈥渓ocking鈥 the application is able to 鈥渦nlock鈥 it by accessing it again and exiting properly. All other team members, who find themselves 鈥渓ocked out鈥 of the application, can either contact the user who 鈥渓ocked鈥 it or by contacting TRAQ.
Users can contact us by:
- By email at traq@queensu.ca;
- Request assistance through the Helpdesk webform ;
- Contacting our TRAQ support team