Overview
​​This course introduces students to the critical interpersonal competencies and communication skills required in contemporary workplaces. Students will gain and apply knowledge of foundational theories in communication and organizational behavior to develop their professional written, oral and interpersonal skills. This course will also demonstrate the critical importance of these theories and skills to the broader field of employment relations, including human resource management, labour relations and conflict resolution.​
Learning Outcomes
After successfully completing this course, students will be able to
- ​​Demonstrate effective and appropriate verbal and written communication skills in professional workplace settings​
- ​​Identify barriers to effective communication and strategies to overcome those barriers​
- ​​Apply knowledge of interpersonal behaviours to work effectively in teams and to manage various workplace situations​
- ​​Describe strategies for building and maintaining professional relationships​
- ​​Explain the role and importance of communication and interpersonal skills to promote inclusion and equity in diverse workplaces​
- ​​Recognize problematic situations related to equity, diversity, and inclusion in the workplace/classroom.​
- ​​Identify appropriate bystander methods to address difficult conversations.​
Topics
- Human Relations and Communication
- Ethics, Self-Awareness, and Self-Acceptance
- Attitudes, Motivation, and Mindset
- Constructive Feedback and Managing Emotions
- Managing Conflict and Valuing Diversity and Inclusion
- Personal Brand and Interviewing
Terms
Evaluation
45% - Quizzes
25% - Case Study
10% - Self-Assessment (2 x 5%)
20% - Final Assessment
*Evaluation Subject to Change*
Live Sessions
This course has mandatory live sessions once a week (e.g., webinars, synchronous activities, etc.). To accommodate schedules, multiple sessions will be available to choose from, for each tutorial. Please consult the Timeline in the first week of class.
Textbook and Materials
The following required learning resource is available at Queen’s Campus Bookstore. Please refer to the Campus Bookstore website at to obtain the most up-to-date list of required materials for this course before making a purchase.
Required Learning Materials
- ​​Effective Human Relations: Interpersonal and Organizational Applications​ 13th edition
All other required and recommended materials will be available through onQ.
Time Commitment
Students can expect to spend on average about 16 to 20 hours per week completing relevant readings, assignments, and course activities.